---
title: A direct line to our team, built into your dashboard
description: Support is now part of Build Your Future. Open a ticket in two clicks, reach a person who can help, and help shape what we build next.
published: 2026-08-30
category: announcements
source: https://buildyourfuture.app/blog/support-tickets
---

You are running real work on Build Your Future. Client agents, team assistants, things with your
name on them. When you have a question about that, you should be able to ask the people who built it
and get a real answer.

**Support is now in your sidebar.** Two clicks to open a ticket, and a person on our team picks it up.

<Shot
  name="thread"
  dir="/blog/media/support"
  width={3200}
  height={1800}
  alt="A ticket asking how to run two agents in different regions, with a screenshot attached and a detailed reply from Support covering meshes, regions, skills and budget caps"
  caption="A real thread. You get an answer to the question you asked, plus the two things we know you will hit next."
/>

## Opening one

Go to **Support → New ticket**. Say what is happening, pick how urgent it is, and send.

<Shot
  name="new"
  dir="/blog/media/support"
  width={3200}
  height={1800}
  alt="The Open a ticket form: subject, category, four urgency levels from Low to Urgent, and a message field that accepts Markdown, drag-and-drop and pasted files"
  caption="Subject, what it is about, how urgent, and the question itself."
/>

**Markdown renders**, so a pasted error or a fenced block stays readable. **Attach files** by dragging
them onto the box, or paste a screenshot straight from your clipboard. Images preview inline in the
thread, which makes "here is what I am seeing" a lot faster than describing it.

Mark something **urgent** and it goes to the front of the queue. That setting is for things costing
you money right now.

You will also find a way through at the moments you need one. Hit your cluster ceiling or find an
agent paused, and the screen offers to ask us about it directly.

## Following it

<Shot
  name="list"
  dir="/blog/media/support"
  width={3200}
  height={1800}
  alt="The Support tab listing tickets under Open and Finished tabs, each row showing its number, category, when it last moved and a status pill"
  caption="Open means we owe you an answer. Waiting on you means the ball is in your court."
/>

Every ticket says whose turn it is, so you are never left wondering whether it was received. Replies
reach you in the app, and by email or Telegram if you have those switched on in Settings. Reply
straight back in the thread and it stays one conversation.

## Why it matters to us

Build Your Future is in beta and we are shipping quickly. That works best when the people using the
product can reach the people building it.

Bug reports are welcome. So are "how would you do this?", "is this the right shape?" and "could it do
X instead?" Those are the ones that move the roadmap. We are small enough that whoever answers you
is usually the person who can change the thing.

Thank you for building on Build Your Future while it is still young. Choosing to run real work on a
product in beta is a genuine vote of confidence, and the best way we can repay it is by being easy to
reach and quick to act.

**Support is in your sidebar. Ask us anything.**